Body and Mind Privacy Policy 

Body & Mind Fitness and Aerial Studio
Last Updated: April 2026


Introduction

This Privacy Policy explains how Body & Mind Fitness and Aerial Studio (“we”, “us”, or “our”) collects, uses, and protects your personal information when you interact with us, including through our website: https://www.bodymindfitness.co.za and our services (collectively, “Users”).

We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using our website or services, you agree to the terms of this Privacy Policy.


What Information We Collect

We may collect the following types of information:


1. Personal Information

Information that can identify you, including:

  • Name and surname
  • Email address
  • Contact number
  • Emergency contact details
  • Booking and attendance records


2. Health & Fitness Information (Special Personal Information)

We may collect limited health-related information that you voluntarily provide, such as:

  • Injuries
  • Physical limitations
  • Fitness level

This information is used strictly to ensure your safety during classes and is treated with the highest level of confidentiality.


3. Technical Information

When you use our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and usage data


How We Collect Information

We collect information when:

  • You complete a contact form or booking
  • You sign up for classes or services
  • You subscribe to marketing or newsletters
  • You interact with our website
  • You communicate with us directly

We may also receive information from trusted third-party service providers.


How We Use Your Information

We use your information to:

  • Provide and manage bookings and services
  • Communicate with you regarding classes, updates, or enquiries
  • Ensure your safety during training sessions
  • Send important service-related notifications
  • Improve our website and services
  • Send marketing communications (where permitted)


Marketing

We may send you promotional content about our services:

  • Only with your consent, or
  • If you are an existing client and have not opted out


You can unsubscribe at any time using the link provided or by contacting us directly.


Sharing of Information

We do not sell or rent your personal information.


We may share your information with trusted third parties, only where necessary, including:

  • Booking and scheduling platforms
  • Payment providers
  • Website hosting and analytics services


These providers are required to keep your information secure and confidential.


International Data Transfers

Some of our service providers may be located outside South Africa. Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with applicable laws.


Cookies

Our website uses cookies to:

  • Improve your browsing experience
  • Remember your preferences
  • Analyse website traffic


You can disable cookies in your browser settings, but some features may not function properly.


Google Analytics

We use Google Analytics to understand how users interact with our website. This helps us improve our services. Google may collect information such as your IP address and browsing activity.

You can opt out of Google Analytics tracking through your browser settings or Google’s opt-out tools.


Data Retention

We retain your personal information only as long as necessary to:

  • Provide our services
  • Comply with legal and regulatory obligations
  • Resolve disputes

We will securely delete or anonymise information when it is no longer needed.


Your Rights (POPIA)

You have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Object to the processing of your information
  • Withdraw consent at any time
  • Lodge a complaint with the Information Regulator


Security of Your Information

We take appropriate technical and organisational measures to protect your personal information from:

  • Loss
  • Misuse
  • Unauthorised access


While we do our best to protect your data, no system is completely secure.


Data Breach

In the unlikely event of a data breach affecting your personal information, we will notify you and the relevant authorities as required by law.


Minors

Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect information from minors without such consent.


Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website, and continued use of our services means you accept those changes.


Contact Us

If you have any questions or wish to exercise your rights, please contact:

Information Officer: Sonja Haefele
Email: sonja@bodymindfitness.co.za